Comments on: XpressMail error S7218

By: brokerlady

brokerlady — Tue, 19 Feb 2008 05:57:06 +0000

I have a cingular 8125 I’m getting error message s7109. I am trying to register my phone for 100’s time, maybe 200’s time who’s counting. Help!

By: Jeff

Jeff — Mon, 08 May 2006 12:04:28 +0000

I had the same problem, I updated the ROM version on my treo650 and started to receive this error. to fix it, I deleted the app and all data from my phone. Re-installed the app on my phone, wnet through the setup and it worked.

By: Don

Don — Wed, 22 Mar 2006 23:51:24 +0000

I had the same problem with my mpx 220 (cingular at&t gprs). Although everything looked good, it appears my certs were stale, even after refreshing both the client and the handset. To update the user needs to hit xm settings, account information, menu, new user.
Have fun.

By: Ted

Ted — Wed, 16 Nov 2005 02:41:32 +0000

I had same problem w/ Sync: S7218 error. Disconnected and reconnected xpress mail desktop agent and now it works. I use Netmeeting to access my PC running Xpressmail remotely.

By: Bob

Bob — Thu, 01 Sep 2005 19:57:38 +0000

I was getting the same error and wanting to take the pathway of least resistance I tried disconecting and reconnecting my desktop Express Mail client. Now it works just fine. Of course if I am on the road this is not a viable solution!

By: Todd

Todd — Mon, 15 Aug 2005 18:15:58 +0000

I am having the same problem. I am running palm client version 6.3.8.10. When I looked at the phone info, under the menu on xpress mail palm, it had garbage for my telephone number.

I re-registered the device and now the error is gone.

I was receiving the S7203 error.

Cheers.

By: LOUIS

LOUIS — Thu, 28 Jul 2005 21:12:47 +0000

The joke reads as follows:

Here is what the SMEs advised me to have you try…..

“Since the customer is using a POP3 account, he needs to go into the XMPE web access account and correct the account settings for his POP3 account (log into account for error). Switch the account from Personal Edition to the MATRIX POP3 account. From there, the device client will connect to the integrated POP account instead of trying to connect to the desktop.”

They also added the following reason for loss of connectivity:

“The other problem is that he is losing desktop connectivity because the desktop client is designed to function solely with Exchange/Domino servers. If the customer uses the desktop software without a secure personal server running, the desktop software will not work as designed and the device will occasionally lose connectivity; since there isn’t a MAPI involved that pushes the commands, the customer will run into this issue.”

Please try these fixes and let me know what happens.

By: LOUIS

LOUIS — Sat, 23 Jul 2005 19:36:15 +0000

Struggling with it on my Audiovox SMT 5600 and have spent about 8 hours with six different techs.

I find that I need to “disconnect and then connect” xprerss on my desktop during the day.

Direct phone number to Data support at Cingular 866-490-2666

By: Marc

Marc — Sat, 16 Jul 2005 06:51:32 +0000

Desktop client is what you run on your Windows PC if you’re using XpressMail Personal Edition. Perhaps you have the Enterprise Edition, in which case the software runs on your IT Department servers instead?

XpressMail is pretty finicky. When I get these weird errors what usually helps is to delete the client off my Treo and then reinstall it again.

I’m not really using XpressMail anymore now though because my IT Department doesn’t support it (only GoodLink) and I traded my Windows desktop for a PowerBook, so I have no Windows machine to run the Personal Edition desktop client on now.

By: jordan

jordan — Sat, 16 Jul 2005 05:21:55 +0000

help!! i’m having the same problems with my 650… i can get my personal email but not my office email. i have been getting error s7123.. what is desktop client???

i did a hard reset but did not work. even my inbox to go doesn’t work with my work email…and again my personal does! our IT guy cannot figure it out… thanks….if this problem continues i’m trashing this 650 and going with a blackberry!!!!!