Today our AT&T DSL stopped working. I tried the usual rebooting of the router and modem to no avail.
A few days ago I placed an order with AT&T to move our DSL to our new place as of Saturday the 8th. Well at least I thought I did. AT&T tech support says the order was effective today and that’s why our DSL is gone. Should be a simple matter to just turn it back on for a couple more days, right? Well at least some of the customer support people think that there is nothing that can be done. Another guy told me “it should be working now”. Since up to that point minus 30 seconds it had not been working, I asked what he had done. Silence. After asking in 2 or 3 more ways, he answered with a vague response which I am not sure of but I think it amounted to “No I didn’t do anything, but I checked and it should be working.” Umm, well it’s not. Recognizing a dead end when I see one, I thanked him for his time and hung up. I’ll probably try to call a few more times as usually I find some techs are way better than others and often you just need the right one to solve the problem.
The real kicker for me is that I thought I was being smart by calling early to schedule the move so we wouldn’t have any interrution in service, but now as a result of calling early, I’ve got an interruption in service. Perhaps it’s wiser to just wait until you’re at a new place before moving service. I figure the time right before the move is more hectic than afterwards, so waiting may be a good tradeoff.
I hope you do not go through withdraws. I hate not having my high speed connection. It is not cool that you had the foresight to get the transfer done early, but your provider dropped the ball. I was lucky when I moved to my new house. The day I closed the cable guy was at our door for cable and internet service. All was well. I hope you get it fixed soon so you can be surfing in highspeed fashion.
DSL was ready when we got to our new place, so that was cool. They just turned off the service at the old place earlier than I expected.
At least you have highspeed ready to go. It might actually help if I read your post a little more closely. I saw a chance to do some broadeband bashing for my ISP and the fact they are unreliable.