I ordered flowers for my wife from FTD for Valentine’s Day. It’s two days later and we haven’t received them or got as much as a call about it.
I used a form on their web site to inquire about delivery and it said that they’ll get back to me in 48 hours. I called 1-800-SEND-FTD and the recording said that they are unable to confirm today’s deliveries and that due to the holiday rush, holds times may be an hour or more. Uh, Valentine’s Day was two days ago. It seems to me that either a lot of people get their stuff really late or FTD is deluged with complaints.
Next time I think I’ll just pick them up the old-fashioned way.
For what it’s worth, I have had great success with ProFlowers.
Wow, check out the number of complaints about undelivered flowers on Valentine’s Day:
http://www10.shopping.com/xMR-ftd+com~MRD-5885~S-1
My favorite: “Awful, awful, awful… if there is one thing you should get right if you specialize in delivering flowers it is Valentine’s Day.”
Funny, I experienced the same exact thing. I finally got through to them and they had to “call the florist”. Then they leave a voicemail saying they’ll deliver on 2/20. When I told them to deliver on 2/21 instead as my wife is off for President’s Day they cancelled my order with no explanation.
FTD really does suck.
I agree. FTD.COM SUCKS. That same week, on the 17th, I ordered flowers to be delivered, same day. I placed the order during the morning, and in the afternoon I wanted to know what the status was. I tried calling the 800 number, and was literally on hold for 35 minutes. And naturally they outsource this out to India.
The flowers got there, but it wasn’t what I ordered. It had the roses, but it was missing the bow and the vase looked NOTHING like that in the picture. For something that cost $60, it looked nothing like the picture on the website. Since I don’t have time to sit on hold for an hour, I sent a complain (two complains actually), via their website, and almost a week later, nothing.
They’ve forever lost my business, and I will always make sure people don’t use them when asking for such service. FTD SUCKS.