The Canon MP560 printer/scanner and Snow Leopard: not a match made in heaven

I don’t know if it’s the hardware or the software or both, but this printer/scanner has been fairly irritating with Snow Leopard.

I’m quite disappointed, because I’ve had a lot of Canon printers and they have always been great. This one is great in many respects, but the networking works really badly for us.

Problems we have:

  • Sometimes when we try to print it works fine and sometimes OS X reports a “communication error”. Sometimes pausing and resuming the printer seems to get things working. Sometimes it doesn’t. Sometimes rebooting the printer and/or the computer does the trick. Even when this “communication error” occurs, I can still ping the printer, which tends to refute my earlier theory that the problem was the wireless network. This leads me to think the wireless network is working fine and something wonky is happening with the printer and/or the drivers.
  • Sometimes when I’m having problem like the above, I press the button to turn the printer off and it churns away doing its “power off dance of lights” for several minutes until I lose patience and pull the power cord. This really seems like a fairly serious hardware problem.
  • Sometimes when attempting to scan from the panel of the printer, it shows the computer as a destination; sometimes it does not. Rebooting the printer and/or the router sometimes seems to help.
  • Sometimes when attempting to scan from the panel of the printer and it actually shows the computer as a destination, it just doesn’t work. I select the computer as the destination, the printer thinks for a while, and then it asks again for a destination.
  • The MP Navigator EX software is fairly annoying and un-Mac-like.
  • As far as I can tell when you scan from the panel of the printer and send it to a computer, the filename always defaults to “IMG.jpg” or “IMG.pdf”. Renaming the file is pretty easy, but it’s somewhat tedious to look at the document to see what it is, because when you double-click it, rather than opening up in, it opens a small MP Navigator EX window and it’s tedious to navigate in.
  • It seems that if you use Finder to manually rename files that are in the MP Navigator EX directories, MP Navigator EX gets very confused, so you have to do the renaming in MP Navigator EX.
  • When you look at the Canon support site to download drivers, it is incredibly confusing, because you pick OS X as the platform but not a particular version of OS X and you don’t pick your language. So you look at a long list of a lot of different confusing software packages for various versions of OS X and with English and Spanish mixed together. For some reason, there seems to be an almost ridiculous number of software packages and I’m still not really clear on which ones are needed for what — e.g.: the scanner driver, the ICA driver, the CUPS driver, the MP driver, Solution Menu, IJ Network Tool, Wireless Setup Assistant, IJ Setup Repair Tool, MP Navigator EX, and MP Navigator EX Opener.
  • A few minutes ago I tried to print something and the printer queue window has been stuck saying “Copying print data…” for several minutes now.

Is it just me or does this printer not work particularly reliably with Snow Leopard?

11 thoughts on “The Canon MP560 printer/scanner and Snow Leopard: not a match made in heaven

  1. Pingback: Canon MP560 scanner software possibly causing OS X 10.6.6 crashes for me « Marc Abramowitz

  2. Yep, it’s been a bit of a nightmare for me too. Are you using an Airport Extreme as well perchance? Wondering if that’s a factor.

  3. No Airport Extreme for me. I have a complicated setup with a Linksys WRT54g as my main router and some Linksys WAP54g that are linked up with WDS and then also an Airport Express so that we can play music from our Mac on our stereo.

  4. I have same issue- worked perfectly until OS upgraded. Then, although printer pings- it is not recognised and will not do ANY wireless printing. Anyone offer any help?

  5. Yes this printer is giving me the shits and not working AT ALL!!!!!!!!

  6. Pingback: Another OS X 10.6.7 kernel panic that seems to indicate Canon printer/scanner driver problems « Marc Abramowitz

  7. I had no issues with my MP560 printing wirelessly up until I changed my router to an Airport Extreme. Now, my printer can’t find my wireless network and my computer can’t find the printer. Not sure how to resolve this because my printer is far from any computer. My guess its that it’s an issue with the airport extreme. I even installed all the Canon drivers/ wireless setup wizard it says my printer can not be found.

  8. I am having troubles printing with a USB cable, so it’s not just a wireless issue.

  9. I am having troubles printing with a USB cable, so it’s not just a wireless issue.

  10. I have downloaded and updated the latest printer driver. However, I can’t get past the MP560 being recognized ‘ONLY’ as a scanner. Im running Leopard – Mac OS X 10.6.8. The story began with a persistent Communication Error. I work through Airport Extreme. Any help is welcome.

  11. Hey everyone ,

    I install all this software in this order and suddenly everthing works fine.


    then restart system

    Maybe you only need the last one to install.
    Good luck

    My system is Mac OS X 10.6.8
    and hardware
    Modelnaam: MacBook Pro
    Modelaanduiding: MacBookPro2,2
    Processornaam: Intel Core 2 Duo
    Processorsnelheid: 2,16 GHz
    Aantal processors: 1
    Totaal aantal cores: 2
    L2-cache: 4 MB
    Geheugen: 3 GB
    Bussnelheid: 667 MHz
    Opstart-ROM-versie: MBP22.00A5.B07
    SMC-versie (systeem): 1.12f5
    Serienummer (systeem): W87020F6W0K

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